Privacy Policy

Who We Are

Kraken Junk Removal (“Kraken,” “we,” “us,” or “our”) is a locally owned junk removal company based in Johnson City, Tennessee. This policy applies to information collected through krakenjunkremoval.com and related online estimate or callback forms on that site.

Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Contact and job details you submit on estimate or callback forms, such as your first name, phone number, city or ZIP code, a description of what you need removed, optional email address, and optional additional details (for example, a preferred time to call).
• Information about which page or form you used when you contacted us (for example, the homepage, contact page, or a service page).
• Information you provide when you call, text, or email us, including your phone number, email address, and the details of your request.
• Basic technical information that may be created automatically when you visit our website, such as standard server or hosting logs (for example, IP address, browser type, and pages requested).

How We Collect Information

We collect information when you:

• Submit an online estimate request or callback request through our website forms.
• Call, text, or email us using the contact options published on the site.
• Browse the website (which may generate ordinary hosting or server log data).

Based on the current website implementation, we do not use first-party advertising pixels, Google Analytics, Google Tag Manager, or similar marketing analytics tools, and our forms do not use reCAPTCHA or similar captcha tools.

How We Use Information

We use the information we collect to:

• Respond to estimate and callback requests.
• Schedule and provide junk removal services.
• Communicate with you by phone, text, or email about your request.
• Maintain customer and estimate records for our business operations.
• Improve our website and service processes where appropriate.
• Protect the security and integrity of our systems and communications.

When We Share Information

We do not sell your personal information.

We may share information with service providers that help us:

• Operate the website and related online services.
• Process estimate or callback requests and maintain related business records.
• Deliver internal notifications so our team can respond promptly. Those notifications may include your name, phone number, city or ZIP code, preferred call time when provided, and which form or page you used.
• Host and run the website and related infrastructure.

We may also disclose information if required by law, legal process, or to protect the rights, safety, or property of Kraken Junk Removal, our customers, or others.

Service providers that process information on our behalf are expected to use it only to provide their services to us, subject to their own terms and privacy practices.

Cookies, Analytics, and Embedded Services

Based on the current website implementation, Kraken does not use first-party marketing cookies or load Google Analytics, Meta/Facebook Pixel, or similar advertising or remarketing scripts.

Like most websites, ordinary hosting, delivery, or browser technologies may still be used as part of making the site work. That means the site is not described as completely cookie-free.

Our website footer includes an embedded Google Maps map showing our business location. Google may collect information according to Google’s own policies when that map loads. How Google handles information through that embed is governed by Google, not by Kraken.

Clicking a phone or text link opens your device’s calling or messaging tools. Those communications happen through your carrier or device apps rather than through a website form submission.

Communications About Estimates and Service

When you request an estimate, callback, or service, we may contact you by phone, text, or email using the information you provide to respond to your request, provide an estimate, schedule or coordinate service, and follow up regarding the requested or completed service.

If you no longer want optional follow-up that is not needed to fulfill or document an active or requested job, you can ask us to stop by contacting us using the details below. We may still keep records needed for jobs already requested or completed, or where retention is otherwise necessary for business or legal reasons.

Data Security

We take reasonable steps to protect information submitted through our website and stored in our business systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services

Our website may link to third-party sites or services (for example, Google Maps or Google Business Profile listings). Those services have their own privacy practices. This Privacy Policy does not cover third-party websites or apps we do not control.

Children’s Privacy

Our website and services are intended for adults seeking junk removal services. We do not knowingly collect personal information from children under 13 through our website forms. If you believe a child has submitted information to us, please contact us so we can delete it where appropriate.

Your Privacy Choices

You may contact us to ask questions about information you have provided, request reasonable updates or corrections, or request deletion where appropriate.

We may need to retain certain records related to requested or completed jobs, ordinary business records, legal obligations, fraud or security concerns, or similar legitimate purposes. We will respond to privacy requests as reasonably practical for a small local business.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the website after an update means you should review the revised policy.

Contact Us

If you have questions about this Privacy Policy or how Kraken Junk Removal handles information, contact us: